Signing Services Coordinator
Company: Genesis10
Location: Akron
Posted on: October 9, 2024
Job Description:
Genesis10 is seeking a Signing Services Coordinator for a
contract with our client in Akron, OH. - This is a six-month
contract assignment and will work 100% onsite. -Hours: 10:00 am -
7:00 pm - - Monday - FridayTraining first 60 days - hours will be
9:00 am - 6:00 pm on Mon - Fri1 - 2 Saturday shifts per month are
required ( these are 4 hour shifts )Job Description:Coordinate the
processing and management of signing services for our customers
through our vendor network of signing agentsFocus all efforts on
meeting or exceeding our customer's turnaround time and service
expectations and requirements, while holding down vendor costsBuild
and maintain strong working relationships with our customers and
vendors alike.Key Responsibilities:
- Manage signing agent network to ensure exceptional and
professional experience for Company's customers and their
consumers.
- Ensure fee management, vendor communication standards,
technology usage and compliance and quality control expectations
are being met by staff and vendor partners.
- Process, monitor, and follow up on all open signing services
assignments daily to ensure customers' expectations and turnaround
time requirements are being met, while utilizing the follow up
Queue and maintaining our order tracking system.
- Monitor the incoming signing services requests emailed or
delivered in accordance with turnaround time standards and
department guidelines.
- Acquire understanding of processing correction requests and
re-works.
- Assist QC by setting quality expectations for signing services
to meet industry guidelines and customer specifications.
- Manage the signing agent network, including negotiations with
vendors to improve service and decrease costs.
- Monitor and handle the signing services box according to
department guidelines.
- Recruit qualified signing agents for signing agent network,
obtain and maintain licensing/background checks/E&O
Ins/certification and negotiate fees.
- Assist in vetting signing agents to meet customer
specifications.
- Assign signing services, based on experience, fee, turnaround
time, and signing agent's performance.
- Maintain vendor records with background checks, E&O and
signing agent data.
- Manage status updates from vendors and customers in a courteous
and timely manner.
- Reconcile RealEC orders with order tracking system, while
resolving any discrepancies.
- Educate vendors on our customer's specifications as they relate
to the assigned order and product.
- Update and maintain all areas within system of record as it
relates to orders and vendors for the signing services.
- Handle general internal and external notary and customer
inquiries, while elevating to appropriate parties as needed,
according to department guidelines.
- Must be personable, positive and a professional representative
of the Company.
- Regular consistent attendance is required, that could include
attendance at after hour Company events.
- Ability to accept supervision.
- Ability to foster, develop and maintain professional and
collaborative working relationshipsMust be able to get along with
others, i.e., peers, supervisors, outside customers, and
vendors.
- Ability to interact effectively and professionally with all
levels of management, employees and customers by email, phone and
in person.
- Ability to work overtime as requested and approved by
supervisor especially at month-end as needed to meet customer's
business needs.
- Perform other duties as assigned by the supervisor.Required
Basic Qualifications:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to prioritize and handle multiple projects.
- Strong attention to detail and organizational skills.
- Proficient in Microsoft Office Suite and Outlook.
- Ability to perform under pressure and be flexible with
disruptions throughout the workday.
- Repetitive and continual typing motion is
required.Compensation: -$16.00 - 17.00 per hour, W2, depending on
experience and skill level. - -We have access to additional
contract, contract-to-hire, and direct-hire positions with various
rate ranges. -If you have the described qualifications and are
interested in this exciting opportunity, apply today!Ranked a Top
Staffing Firm in the U.Sby Staffing Industry Analysts for six
consecutive years, Genesis10 puts thousands of consultants and
employees to work across the United States every year in contract,
contract-for-hire, and permanent placement rolesWith more than 300
active clients, Genesis10 provides access to many of the Fortune
100 firms and a variety of mid-market organizations across the full
spectrum of industry verticals.For contract roles, Genesis10 offers
the benefits listed belowIf this is a perm-placement opportunity,
our recruiter can talk you through the unique benefits offered for
that particular clientBenefits of Working with Genesis10:Access to
hundreds of clients, most who have been working with Genesis10 for
5-20+ years.The opportunity to have a career-home in Genesis10;
many of our consultants have been working exclusively with
Genesis10 for years.Access to an experienced, caring recruiting
team (more than 7 years of experience, on average.)Behavioral
Health PlatformMedical, Dental, VisionHealth Savings
AccountVoluntary Hospital Indemnity (Critical Illness &
Accident)Voluntary Term Life Insurance401KSick Pay (for applicable
states/municipalities)Commuter Benefits (Dallas, NYC, SF)Remote
opportunities availableFor multiple years running, Genesis10 has
been recognized as a Top Staffing Firm in the U.S., as a Best
Company for Work-Life Balance, as a Best Company for Career Growth,
for Diversity, and for Leadership, amongst othersTo learn more and
to view all our available career opportunities, please visit us at
our website.Genesis10 is an Equal Opportunity EmployerCandidates
will receive consideration without regard to their race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
-Genesis10-74123698
Keywords: Genesis10, Youngstown , Signing Services Coordinator, Other , Akron, Ohio
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