Support Services Specialist

Company: VirtualVocations
Location: Cleveland
Posted on: February 4, 2025

Job Description:

A company is looking for a Support Services Specialist to enhance customer experience and resolve issues.

Key Responsibilities:

Support customers by handling calls and email requests, resolving software and billing issues
Provide ad-hoc system and process training for customers
Express empathy and work to resolve customer issues quickly to reduce cancellations

Required Qualifications:

High School Diploma or equivalent
2 years or more of experience in a customer-facing role, preferably in a SaaS environment
Technical software support experience
Must be a friendly, professional team player
Ability to multitask and thrive in a fast-paced environment

Keywords: VirtualVocations, Youngstown , Support Services Specialist, Other , Cleveland, Ohio

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