Sales Representative

Company: System One
Location: Ford City
Posted on: February 5, 2025

Job Description:

System One is currently seeking a Sales Representative for an industry-leading client in the Ford City, PA area.

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.

Key Responsibilities:
--- Customer Support and Product Guidance
o Assist customers in selecting the appropriate products for their specific applications, ensuring accurate and helpful recommendations and service
--- Technical Product Knowledge
o Develop a foundational understanding of products, including their use in various industrial and manufacturing settings, to provide effective customer service and technical support
--- Relationship Building
o Establish and maintain strong relationships with customers by providing consistent, detail-oriented, and intentional service that fosters loyalty to products and services
--- Order Management and Processing
o Facilitate the smooth processing of customer orders, ensuring accuracy and timely delivery of products while addressing any issues or concerns promptly
--- Cross-Departmental Collaboration
o Work collaboratively with technical and non-technical stakeholders, including sales, engineering, and customer service teams, to ensure seamless customer experiences and issue resolution
--- Customer Communication
o Effectively communicate with customers, both technical and non-technical, to explain product features, benefits, and provide after-sales support in a clear and understandable manner

Required Qualifications:
--- A growth mindset and a positive attitude that supports customers and team
--- 3-years of experience in a similar role; preferably in the fastener industry
--- Excellent communication skills to both technical and non-technical stakeholders
--- Proficiency in Microsoft Office Products and Windows operating system
--- Strong attention to detail when providing product information, pricing, lead times, and managing customer orders to ensure accuracy and reliability
--- Willingness to learn, be teachable, and teach others
--- Ability to perform basic arithmetic and follow consistent procedures
--- A strong focus on customer satisfaction and building long-term relationships through reliable, high-quality service

Preferred Qualifications:
--- Previous experience in the fastener industry
--- CRM software proficiency
o Experience with customer relationship management (CRM) software and other sales-related platforms for managing customer interactions, leads, and orders
--- Vendor and supply chain coordination
o Previous experience working with vendors and managing supply chain logistics, including sourcing services and coordinating deliveries
--- Basic understanding of metal materials and methods of manufacturing
o May include Machining, Stamping, Heat Treatment, Forging, Casting, Refining, etc.

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Keywords: System One, Youngstown , Sales Representative, Sales , Ford City, Ohio